Common Questions
Before reaching out, you may find a quick answer below. For details on how to use the balance checker, visit our how it works page. To see which cards are supported, check the supported cards list.
Card Not Supported
If your gift card brand is not currently supported by ValiGift, please send us a message with the card brand name, where it was purchased, and any other relevant details. We use these requests to prioritize which issuers to add next. We cannot guarantee a timeline for adding new brands, but every request is reviewed.
Balance Check Errors
If a balance check returns an unexpected result, verify that the card number, expiration date, and CVV were entered correctly. Transposing even a single digit will cause the verification to fail. If the card is newly purchased, it may need to be activated before use. For persistent issues, contact us with the error message you received and we will investigate.
Response Time
We aim to respond to all inquiries within 48 hours during business days. For urgent matters related to card security, we recommend contacting the card issuer directly using the phone number printed on the card or its packaging.